Active Listeners provide a confidential one to one listening service, using their skills to put people at ease so that they feel able to discuss their issues and concerns, however daunting these may feel.

Our Active Listeners communicate in different ways with the people they support, respecting boundaries and confidentiality depending on what both parties are comfortable with. It may be by telephone, email, WhatsApp or secure messaging services. If required, and practical, it may be face to face.

While they are unable to provide medical or financial advice, Cancer Support France Active Listeners may be able to signpost the people they are supporting (the client) to trusted, reliable sources of information. Being non-judgemental and attentive to the client’s feelings, they can empower the client to resolve issues arising from their situation.

Some of our Active Listeners speak fluent French, and are able to provide language support, for example accompanying someone to a medical appointment, helping them to feel supported to ask questions.